Visitor Policy
At Clinic Sofia, we allow two guests of any age to accompany you to your appointments. For ultrasound appointments, we allow one guest over the age of 18 to accompany you to your appointments. Masking is required for everyone ages 2 and older.
Financial Policy
Sofia accepts cash, checks and all major credit cards. If you have a previous outstanding balance on your account, it will be collected at your visit. For patients without insurance coverage, payment is due at the time of service. Clinic Sofia charges a $25 fee for returned checks. If your check is returned unpaid, a check will no longer be accepted as a form of payment for your future visits.
No-Show Policy
Your caregivers make every effort to provide a reminder call for your upcoming appointment; however, it is your responsibility to remember your appointment and cancel or change if needed. Clinic Sofia will charge a missed appointment fee of $25 to patients who do not show up to a scheduled appointment for a second time in a row. This fee must be paid before any additional appointments can be scheduled.
Prescription Refills
For prescription refills, please contact your pharmacy to check if you have additional refills remaining. If your prescription has no refills, the pharmacy will fax a request to Clinic Sofia. Refill requests require 48 hours to be processed. If a prescription needs prior authorization from your insurance company it will be handled in a timely manner. Insurance providers vary in the time it takes to process prior authorizations.
Medical Records
If you would like to have your medical records transferred to Clinic Sofia from another facility, you must contact that facility and sign a Medical Record Release Form (PDF). If you would like us to send a copy of your medical records to yourself or another facility, we will need a completed Medical Records Release Form as well. Please note: we can only release Clinic Sofia owned records. This means that if you had records sent to Clinic Sofia from a different facility, you must contact that individual facility again to obtain those records.
Payment Arrangements
Please contact Clinic Sofia if you are not able to pay the full balance due. The business office (952-516-7966 or sofia@clinicsofia.com) will be happy to work with you to create a mutually agreed upon automatic payment plan. Accounts with an outstanding balance over 60 days past due, that have failed to make approved payment arrangements, will be charged an additional $100 fee and turned over to a collections agency. At that time, you will be terminated from the practice and patient services from Clinic Sofia will no longer be available after an account is turned over to collections.
OB Billing
Your prenatal care and delivery will be billed as a “global” package. The global package includes up to 13 routine prenatal office visits, delivery, and the post-partum office visit. It will be billed out at the end of your pregnancy (unless you change insurance mid pregnancy). Please note: if there are more than 13 routine prenatal office visits, there may be separate office visit charges.
Fertility Billing
Clinic Sofia is happy to discuss payment options for fertility services. If your insurance does not cover fertility testing and treatment, self-pay rates are available. Please contact the business office to discuss more details at 952-516-7966 or by emailing sofia@clinicsofia.com.
